Education

• Minimum of a First Degree in a relevant field – Business or Information Technology

Experience

• Minimum of 5 years’ experience in IT/ Telecom Account Management, with at least 3 years in a supervisory role

Competencies

Knowledge

• Advanced knowledge in Products / Services
• Quality Control
• Process Improvement & Management
• In depth knowledge of the market and industry
• Knowledge of the range of the corporate business partners
• Understanding of technology and services
• Knowledge of standard office practices and procedures
• Good working knowledge of Microsoft office (Word, Excel, PowerPoint, Outlook)
• Knowledge in analytics and reporting
• Communication & Presentation

Skills/Physical competencies:

• Ability to manage self and team performance, good conflict management, take and manage accountability
• Energy & Drive – Innovative, Self-Confident, Takes initiative, result oriented and develops self consistently, Creativity and Innovation
• Interpersonal Skills  –  Leadership, customer centricity, collaborative and  coaches & develops direct reports
• Personal Skills  – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills  –  Good written and verbal communication, commitment to the organization
• Global thinker, Analytical thinking and Problem solving abilities.
• Negotiation Skills

Behavioral Competencies:

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships