16 Mar 2022

Manager, Analytics & Reporting at MTN Ghana

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Job Description

To Provide analytics insights and reports for all digital products and platforms

Job Role

  • Create commercial reports on Digital products and platforms for MTN Ghana leadership
  • Provide in depth analysis of digital products performance
  • Perform deep analysis on how the digital products are used by customers based on data from the tools (e.g. funnel analysis, registration rates etc.)
  • Work with the IT Business Intelligence team and the Customer Insights team to provide relevant insights and analysis in relation to how customers use the digital products
  • Provide training on the use of Digital Analytics tools (e.g. Google Analytics) to the rest of the Digital team
  • Faster and more reliable delivery of commercial reports for Digital products
  • Provide critical information for the prioritization of the delivery of new requirements for Digital products
  • Identify potential areas for improvements
  • Get the team to become independent on the use of the analytics tools


  • Highly dynamic and competitive Technology industry
  • Global technology trends and advancements
  • Vendor Management Relationship
  • Performance driven environment
  • Diverse Cultural environment
  • Regionalization structure implications


  • A First Degree in computer science or a business field
  • Google Analytics and SQL certification
  • Experienced user of Excel, PowerBI and Access
  • Minimum of 5 years related work experience in a digital organization or the digital/analytics department of an organization, with at least 3 years in a supervisory position.
  • Advanced experience and knowledge of the main digital analytics tools like Google Analytics, Google Data Studio, etc.
  • Experience with Digital Advertising is a plus
  • Good experience with PowerPoint
  • Experience working for a platform business (e.g. e-commerce) is a plus

Professional/Technical competencies:

• Strong knowledge of all main analytics tools and techniques

• Business Performance Management

• Planning and Budgeting

• Stakeholder Relations Management

• Marketing/Digital Marketing

• Understanding of the Digital Ecosystem

• Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)

• Knowledge and ability to analyze KPIs and provide detailed reports

Physical Skills/ Competencies:

• Self-starter and ability to keep up in a fast-paced environment while meeting deadlines

• Naturally curious and have a passion to ideate and advance innovation of digital products

• Must be detail-oriented and have good organization skills

• Maturity, professionalism, and good conflict management

• Very good at presenting advanced insights in a simple language for senior leaders

• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports

• Personal Skills – Trustworthy, integrity in dealings

• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively

• Organizational Positioning Skills – Good written and verbal communication, presentation Skills, commitment to the

• Global thinker, analytical thinking, critical thinking, and problem-solving abilities

Method of Application

Interested and qualified applicants should send their Curriculum Vitae by 22nd March 2022 to: Email: [email protected]

Kindly indicate the DIG-2022/0001 in the email subject and note that only shortlisted applicants will be contacted.

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