Job Description

• Knowledge on customer experience management and facilitate organic growth
• Taking ownership of customer issues and following problems through
• Good at report writing
• Able to set a clear mission and deploy strategies focused towards the mission
• Increase customer satisfaction, loyalty and retention and to meet expectation
• Develop service procedures, standards in consultation with C.E.O
• Analyze statistics and compile accurate reports
• Mentor and develop customer service agents and nurture an environment for them to excel
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

Qualification:

• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficient in English
• Working knowledge of databases and tools
• Awareness of industry latest technology trends and applications
• Ability to think strategically and lead
• Strong client facing and communication skills
• Customer Service Orientation
• BSc/MA in Business Admin or Related Field
• Age: 20 to 30 years