23 Aug 2021

Head of Customer Care at Reputable Hospital

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Job Description


Job Description

  • Knowledge on customer experience management and facilitate organic growth
  • Taking ownership of customer issues and following problems through
  • Good at report writing
  • Able to set a clear mission and deploy strategies focused towards the mission
  • Increase customer satisfaction, loyalty and retention and to meet expectation
  • Develop service procedures, standards in consultation with C.E.O
  • Analyze statistics and compile accurate reports
  • Mentor and develop customer service agents and nurture an environment for them to excel
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Maintain an orderly workflow according to priorities

Qualification:

  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficient in English
  • Working knowledge of databases and tools
  • Awareness of industry latest technology trends and applications
  • Ability to think strategically and lead
  • Strong client facing and communication skills
  • Customer Service Orientation
  • BSc/MA in Business Admin or Related Field
  • Age: 20 to 30 years


Method of Application

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Closing Date : 8th Sept. 2021




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