The position will give the applicant the opportunity to learn and develop in an environment that encourages growth and creative thinking. The customer care department partners all other departments to deliver high service levels, it will be an opportunity for the applicant to learn how to work with other teams

Purpose of the role:

The purpose of this role is support the Epiroc business as a whole by communicating with customers professionally, ensuring customer queries and complaints are resolved on time and adding customer value by ensuring the customer gets the best experience in Epiroc.

Key responsibilities:

nsuring overall customer satisfaction

Receiving and responding to customer enquiries

Receiving and resolving customer complaints within the agreed time limits

Preparing quotations, receiving and forwarding customer Purchase Orders to Supply Chain team for onward processing

Providing frequent and timely updates to customers on their pending orders

Creating and maintaining parts in BPCS

Supporting Customer Care Manager to deliver excellent customer service

Competences, skills and experience required:

Must hold a Bachelor’s Degree in Supply Chain, Business Administration or any other relevant course

A minimum of 2 years experience in Customer Care or a related field

In depth knowledge of customer service principles and practices

Computer literate with the ability to work with MS word, Excel and Power Point

Must have knowledge and experience in working in an ERP system

Must have a very good command over the English language

Must possess strong communication and organizational skills

Must possess good personal presentation and strong interpersonal skills

Personality

Must be a problem solver, proactive and a creative thinker

Must demonstrate the ability to create and maintain professional relationships with customers

Must be customer oriented, be able to understand the customer’s needs and be committed to providing them in accordance with set policies and procedures

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com