The role is responsible for supporting the business relationship management (BRM) and demand management across CCIB group. The role is expected to improve quality of software delivery process by ensuring requirements are accurately capture, architecture designs and built and approved. The resource is expected to guide build process, plan and execute delivery of software products. The Senior BA will also support the business in achieving its strategic needs through reactive and proactive process and business improvement initiatives. The resource will also ensure compliance with quality standards (ISO20000, Project management, ITIL etc.)

The overall scope and responsibility of the role includes but not limited to

• Ensure business requirements are accurately capture
• Translate business requirements to technical requirements
• Create business and technology documentations to support software delivery life cycle
• Review and recommend improvements to software delivery cycle
• Support architecture designs
• Plan and execute product delivery
• Execute results from BRM meetings
• Document and execute proactive technology initiatives
• Conduct proactive and reactive process review sessions
• Work closely with the team leads to achieve technology tactical plans
• Ensure timely and quality delivery of software products
• Project performance monitoring and reporting to Head Investment banking and CIO CCIB
• Provide 3rd level support for production services
• Provide leadership and guidance to junior business analyst

The business analyst, payment technology own applications related to his/her core businesses:

• Group Cash management business
• Group Commercial banking business

Key Responsibilities

 Ensure business requirements are accurately capture

 Translate business requirements to technical requirements

 Create business and technology documentations to support software delivery life cycle

 Review and recommend improvements to software delivery cycle

 Support architecture designs

 Plan and manage product delivery

 support business relationship management meetings with the business

 Document and execute proactive technology initiatives to drive business growth

 Conduct proactive and reactive process review sessions

 Work closely with the team leads to achieve technology strategy

 Ensure timely and quality delivery of software products

 Project performance monitoring and reporting to team leads

 Provide 3rd level support for production services

KEY PERFORMANCE INDICATORS

Objective Metric Reporting Cycle Information Required

Ensure products meet business needs Number of UAT failures due to requirement gaps Weekly UAT reports

Ensure timely delivery of products Percentage deviation from scheduled estimates Weekly Project schedule report

Compliance to policy Number of standards not followed Weekly Process/project audit reports

Requirements management accuracy Number of iterations related to scope change Weekly Change management report

Proactively improve process efficiency Number of internal processes reviewed to improve efficiency Weekly Process review documentation

Ensure stakeholders are being satisfied Stakeholder satisfaction questionnaires Quarterly Questionnaire result

Status reporting Timely delivery of status reports to support executive updates Weekly OpCo report monitor

Provide accurate documentation to support knowledge management Quality and availability of documents supporting software development lifecycle Weekly Release exception report

Creation and submission of BRM reports Timely submission of BRM reports Monthly BRM reports

Education & Experience

 Business Analysis

 Process improvement

 Software development

 Project management

 Requirements management

 Service Oriented Architecture

 Strong communication skills

 Business writing and presentation skills

 Good knowledge of banking/investment banking and products

 Fluent in English/French

 Software design