A leading hospitality establishment renowned for its exceptional culinary experience and customer service is seeking a highly driven and experienced Restaurant Supervisor/Manager to oversee the daily operations of its restaurant. The ideal candidate will demonstrate strong leadership, operational excellence, and a passion for hospitality, ensuring that guests receive an exceptional dining experience while maintaining the highest standards of service, efficiency, and profitability.
This position is best suited for a professional with a proven track record in restaurant or hotel management, capable of leading dynamic teams and driving operational success through innovation, discipline, and attention to detail.

RESPONSIBILITIES

Operations Management

• Oversee and coordinate all front-of-house and back-of-house operations to ensure smooth and efficient service delivery.
• Implement and enforce operational policies, SOPs, and quality control measures to maintain brand and service standards.
• Monitor daily sales performance, guest feedback, and operational metrics to identify improvement opportunities.
• Ensure compliance with food safety, health, and sanitation standards in line with local regulations.

Financial & Business Management

• Support budget preparation, cost control, and revenue management strategies to optimize profitability.
• Monitor inventory levels, procurement, and stock usage to reduce waste and ensure cost-effective purchasing.
• Analyze sales trends and prepare operational and financial performance reports for management review.

Customer Experience & Quality Assurance

• Maintain a guest-centric culture focused on service excellence and personalized experiences.
• Handle guest inquiries, concerns, or complaints promptly and professionally to maintain satisfaction and brand loyalty.
• Ensure consistent presentation, service quality, and adherence to menu and beverage standards.

Team Leadership & Development

• Recruit, train, and mentor restaurant staff to build a motivated and service-oriented team.
• Conduct performance evaluations, coaching, and skill development initiatives to enhance team capabilities.
• Foster a positive work environment that encourages collaboration, accountability, and continuous improvement.

Strategic & Brand Support

• Collaborate with senior management on business development, marketing initiatives, and seasonal promotions.
• Support menu planning, pricing strategies, and product innovation in coordination with the culinary team.
• Uphold the restaurant’s brand image and ensure alignment with the organization’s overall vision and values.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Minimum of 5–7 years of progressive experience in restaurant or hospitality management, including at least 2 years in a supervisory or managerial role.
• Proven ability to manage high-volume restaurant operations and lead diverse teams.
• Strong understanding of food & beverage operations, cost control, and customer engagement strategies.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in restaurant management systems (POS), Microsoft Office Suite, and reporting tools.

Core Competencies

• • Exceptional leadership and people management
  • Strong business acumen and analytical thinking
  • Customer-centric approach with a passion for hospitality
  • Effective communication and problem-solving
  • Organizational discipline and attention to detail

• Ability to work under pressure and meet operational deadlines