This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.

Duties & Responsibilities

• Analyse claims and prepare appropriate response in line with policies, procedures, and standards.
• Follow standard procedure to assess and finalise claims in line with approved standards.
• Analyze claims and confirm cover or otherwise and draft rejection letter if claim is rejected.
• Keep Client/Financial advisors/broker always informed in terms of progress of claim.
• Build positive customer relations and solve or escalate customer queries and complaints.
• Gather feedback on customer satisfaction and provide reporting and analysis.
• Continuously strive to enhance and improve the claims processes.
• Identify and report on claims process issues.

Competencies

• Innovative
• Attention to detail.
• Customer relations/Relationship Management
• Reporting
• Technical Knowledge
• Execution
• Initiating Action/Proactive

Requirements

• A Bachelor’s Degree from an accredited University is required
• Previous experience in similar role is desired