12 Jan 2022

Claims Specialist at Old Mutual Ghana

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Job Description

This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.

Duties & Responsibilities

  • Analyse claims and prepare appropriate response in line with policies, procedures, and standards.
  • Follow standard procedure to assess and finalise claims in line with approved standards.
  • Analyze claims and confirm cover or otherwise and draft rejection letter if claim is rejected.
  • Keep Client/Financial advisors/broker always informed in terms of progress of claim.
  • Build positive customer relations and solve or escalate customer queries and complaints.
  • Gather feedback on customer satisfaction and provide reporting and analysis.
  • Continuously strive to enhance and improve the claims processes.
  • Identify and report on claims process issues.


  • Innovative
  • Attention to detail.
  • Customer relations/Relationship Management
  • Reporting
  • Technical Knowledge
  • Execution
  • Initiating Action/Proactive


  • A Bachelor’s Degree from an accredited University is required
  • Previous experience in similar role is desired

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 17th Jan. 2022

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