The visa Associate is mainly responsible for carrying out the daily administrative and functional tasks that relate to processing visa and advising clients on the visa application process.

Job Description

• Scrutinize and verify documents prepared for visa processing
• Maintain and record all application data in a timely and accurate manner
• Manage all administration and logistics of passport delivery to consulate/applicant/logistics company etc
• Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
• Maintain high standards of ethics, integrity and compliance with corporate procedures
• Ensure that the entire process is completed within the mandated TurnAround-Time
• Convey customer’s feedback and suggestions to the supervisor in order to offer services that exceed customer expectations
• Take immediate measures to resolve customer’s complaints in line with the company policies.

Requirements

• Excellent working knowledge of Microsoft Office
• Excellent communication skills
• Knowledge of visa processing