To create a high value productivity and availability within Vodafone Ghana in support of the VAS business strategy

• To maintain high standards of service quality and reliability within the VAS services operations
• To act as a high level of operational support for product implementation, network integration/expansion and issue resolution for all VAS network elements.
• Equipment include (but not limed to) SMSC, EIR, USSDGW, OTA (Device Configurations), Voicemail, Phone Book, USSD API Gateway, USSD Multiplexer, USSD Reseller, Voucher Management USSD, CRBT and IVR.
• Services include (but not limited to) all Value added service and new innovations platforms that are introduced.

Job Responsibility

• Provide 2nd level maintenance support for all VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions.
• Implement project related activities as well as other initiatives within the VAS setup.
• Provide specialist technical advice and information to IN Ops,VAS & Billing Operations Manager and propose ideas for improvement standards in line with the trends in technology.
• Provide relevant technical information/options to enable the IN Ops, VAS & Billing Operations Manager take effective decisions during emergency situations.
• Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to IN Ops, VAS & Billing Operations Manager regarding performance and propose ideas for improvement of standards.
• Excellent knowledge of mobile and fixed networks, SMSC, USSD, and Reseller platforms.
• Good knowledge of Virtualization and Cloud systems.
• Able to extract implementation requirements and details from a high-level request description.
• Experience with working with trouble ticketing systems.

Skills

Network Access Technology

Monitor and Diagnose

Dev Ops

Service and Delivery Management

Automation and Robotics

Cloud

Security

Technical / Professional Qualification

• University degree in Telecommunications/ Electrical/Electronic/Computer Engineering or Information Technology.
• Six or more years of experience in GSM and IT in the telecommunications industry.
• Experience in Microsoft Office Package, Unix , TCP/IP, IP Traffic Engineering, Shell scripting, SS7 and Sigtran signalling protocols, SMPP Protocol, Database systems, Diameter, LDAP,SOAP protocols, hardware management, software management, etc