About the job

• Provide on-site technical assistance to resolve issues.
• Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
• Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
• Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
• Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Review spare parts recommendations with Parts BLM organization
• Provide information on accuracy of Machine Life Operating Costs (MLOC)
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.