We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently

What You Will Do

• Customer Issue handling via on call/emergency roster
• Handling of dedicated support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring
• Work with Customer operations team to resolve node and network level issues
• Lead critical and emergency situations for fault isolation and timely resolution, on call 24/7 Support engagement
• Drive Technical meetings and RCA reporting
• Support during new solution deployments.
• Knowledge transfer with operations team for network stability and daily tasks.
• Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

You will bring

• Education: Bachelor’s or master’s degree in related technical discipline
• 5+ years of experience
• Domain experience: Ericsson UDM and MSS primarily, IMS handing and knowledge will be added benefit for the candidate
• Experience from technical job roles is expected in Solution Integration and Customer Support including, Candidate will be assessed according to the following tracks:
• Hands on experience of Ericsson UDM (HLR-FE, HSS-FE, EIR-FE and CUDB) and MSS Domain nodes (AXE MSC-SBC, CPP M-MGW, APG43 Linux, Blade Cluster and BSP Platform)
• Good understanding of LDAP, Diameter, Mobile Signaling covering C7, HSL, SIP, BICC, SCCP, H.248 etc
• Traffic flows covering CS Fallback and IMS/VoLTE
• Data Transcript handling for Number analysis, Global Title, Routing Case and Parameter handling
• Familiar with AXE Test System Trace handling, MOSTI Trace, Capturing Unit and Wireshark Trace analysis
• Able to troubleshoot for MSC application and Hardware (APZ, APG and BSP issues)
• APG43 Linux troubleshooting and disaster recovery procedure
• AXE Correction Package loading, APG43 update handling
• Familiar and hands on experience of IMS Domain Nodes vMTAS, vCSCF, vSBC (BGF functions), CPP MRS and vEME node will be added benefit for this position.
• Cloud and Virtualization knowledge will be beneficial

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.