The overall scope of Hotel Training is to ensure that the hotel is using the “off-line” as well as “online” learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotel’s ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

The overall scope of a Hotel Training Executive is to support the training manager in delivering the above mission statement while preparing and developing themselves for a future training leadership or operational role.

Key Responsibilities

• Support the Training Manager in establishing a training network according to Kempinski standards.
• Support the Training Manager in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
• Implement training marketing strategy as defined by the Training Manager
• Support Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
• Identify potential training talent and propose & foster Master Trainer candidates.
• Support the Training Manager in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
• Lead by example and promote Kempinski’s core values.
• Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool).
• Promote and implement Kempinski Corporate Training policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
• Liaises with local and foreign educational institutions to recruit and select students for internship placement in the hotel.
• Assists in the planning of the L&D calendar and share with management to ensure that learning resources and opportunities are maximized.
• Participates and supports sustainability in corporate initiatives and programs.
• Maintains engagement with local hospitality institutions through activities such as guest lectures and site visits.
• Organizes the learning venue, course notes, attendance sheet, and all relevant materials required for classroom learning programs.
• Organizes learning venues, course notes, attendance sheets, and all relevant materials required for classroom learning programs.

Skills, Knowledge and Expertise

• Tertiary education from a reputable institution.
• Specialization in Human Resources Development / Education is an advantage.
• Minimum 2 years relevant experience in the hospitality industry.
• Facilitation and presentation skills for small and big group training sessions across all levels of colleagues is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word).
• Oral and written English must be excellent.
• Strong communicator with presentation and influencing skills.
• Strong interpersonal skills with the ability to work with colleagues from different cultures and connect well with colleagues at all levels.
• Driven and ability to work independently with high proactivity in a dynamic environment.
• Ability to contribute and work effectively in a team.
• Creative and resourceful.
• Flexible and able to embrace and respond to change effectively

Notice

We would like to formally notify you that Kempinski Hotel Gold Coast City does not request or impose any fees or charges from prospective candidates for the consideration of their candidacy or at any stage of the recruitment process. It is imperative for individuals seeking employment with us to exercise caution and refrain from placing trust in any agency or individual who claims to represent us and demands fees for facilitating or securing employment opportunities. Your understanding and cooperation in this matter are greatly appreciated. Thank you.