A major player in the Restaurant industry in Africa with presence in Ghana.

Summary 

• Leading a team of training Coaches that will drive operational capability by enabling continuous learning, conducting capability assessments and providing training interventions and workshops for restaurant teams across a geographic area.
• To lead training coaches and drive operational capability by enabling continuous learning, capability building and providing training interventions and workshops for restaurant management and staff

Responsibilities:

• Focused Training Coach Audits In-Store and In-Store Capability Assessments, this includes Identifying and assessing future and current training needs
• Providing on-the-job coaching, training interventions and workshops such as drawing an overall or individualized training and development plan
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
• Deploy and/or customize a wide variety of training methods
• Ensure effective induction and orientation sessions
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices

• Min 5 years’ experience in a training and /facilitating role
• Experience in Learning Zone at any Yum or Yum franchise restaurant groups
• Previous proven experience in being able to deliver functional training to a group of people
• Good understanding of the current operational training landscape
• Excellent communication skills across all levels of the organization
• The ability to inspire confidence and motivate participants
• The ability to assess gaps and solve problems effectively
• Determination and patience
• Good organisation skills
• A sensitive and supportive approach

Competencies & Skills

• Demonstrable success as a trainer/coach and emulate the HWWT2 culture with a positive outlook
• Clear presentation/training style in classroom situation, with excellent facilitation skills
• Strong planning and organisational skills
• Strong drive for results and ability to self-manage
• Ability to lead other training coaches to achieve a unified delivery approach
• Geographically mobile; full driving license
• Strong interpersonal and communication skills both oral and written
• Ability to build & maintain strong working relationships with all the above partners, particularly Operations
• PC literate – proficient in MS Office particularly, Word, Excel, Powerpoint, Outlook, HR Focus and Web applications
• Leverage skills & knowledge to build people capability to feed the talent pipeline for growth
• Confidentiality, trustworthy & extremely reliable