Duties

(Specific outputs/roles expected of the Role)

Service Delivery

• Input of Customer Data into the Bank’s System and front-end transaction processing
• Processing treasury bills, do static data amendments, data entry for account opening and loan processing
• Perform Call-Overs and other branch reconciliation

Governance

• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organization.
• Ensure compliance with operational risk & rigour requirements e.g. Health and Safety standards, security of premises etc.
• Comply with relevant legislation e.g KYC, banking code service standards, fraud prevention and money laundering procedures

Quality

• Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken to ensure a satisfactory audit.

Social Responsibility

• Participate in local events to support local needs, develop individual and team skills to raise the Bank’s profile in the local community.
• Agree performance development objectives with the team leader.

Partnership

• Achieve individual customer service targets and support the achievement of team targets by working within relevant service level agreements
• Provide cover for other Team member as and when it becomes necessary

Job Requirements

Competencies/Skills/Knowledge • Managing and developing yourself • Initiative • Quality conscious • Forward Planning • Initiative • Team player • Team building/working • Tact and diplomacy • Results-oriented • Time Management • A general understanding of FOS/BRAINS and other IT systems • A good understanding of Risk/Rigour Management techniques.