The Telesales Unit is responsible for the telephonic distribution of Old Mutual products and services to clients. As a Telesales Manager, the incumbent is responsible for the development of a distribution strategy in order meet sales targets. This role is also responsible for the overall growth of the Telesales Unit. The incumbent is individually accountable for achieving results through others for periods up to one year.

Descriptor
• Manages sales & expense budget for a sales team in a branch against set targets.
• Responsible for distribution strategy of products within a branch.
• Accountable for local marketing.
• Identifies & creates coordinated sales opportunities.
• Responsible for external networking & relationship building with key door openers.
• Ensures delivery of customer value.
• Recruits, manages, develops and trains financial advisors (Telesales Agents)

KARS and Accountabilities Sales/Productivity:
• Manages sales & expense budget for a sales team in a branch against set targets.
• Identifies & creates coordinated sales opportunities.

Compliance:
• Ensures compliance to process & procedures to minimize business risk.
• Ensures delivery of customer value.

Team Effectiveness:
• Individually accountable for staff time, tasks and output quality, for periods up to one year.
• Balances own priorities with directing and motivating others.
• Plans & assigns work over periods of up to 1 year.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.

Manages performance.
• Selects potential staff to sustain customer/client service delivery.

Marketing:
• Responsible for distribution strategy of products within a branch.
• Accountable for local marketing.
• Relationship Building:
• Responsible for external networking & relationship building with key door openers.

Requirements: Skills, Qualifications and Experience required •

Bachelor’s degree from an accredited University

A minimum of 3 years Telesales experience

Sales / Productivity strategies

Compliance

Team Effectiveness

Marketing

Relationship Building

Multitasking

Call Center Management Experience

Competencies
• Tenacity
• Sales Ability (Credit life and new client acquisition).
• Technical Knowledge
• Decision Making
• Gaining Commitment
• Building Relationships
• Business Awareness
• Initiating Action
• Distribution Support (Reporting, Productivity Management and Relationship Management with Partners).