The Talent, Development & Communications Partner will work with the HR team on talent development and communications across Ghana. They will work in collaboration with the WAF team on the review and implementation of communications, talent, and development frameworks to improve ECOM’s employee experience, culture and promote a learning organisation. They will work with managers and BPs to define training needs across the business and develop solutions that close identified gaps and support the growth of key employee groups. The incumbent will play a leading role in the development of talent in Ghana and by extension across the ECOM West Africa Region (with particular focus on NSPs, line managers, and leadership development programmes). They will have responsibility for data collection and reporting on all development and training indicators set in a particular year to ensure high-impact development programs are delivered.

Key Responsibilities:

Talent Development:

• Develop a robust training needs assessment process and work with BPs to effectively analyze all business L&D requirements in collaboration with line managers (BH, GM, etc.) to achieve business impact.
• Identify relevant solutions to close identified development gaps by planning/organising and executing/facilitating training for each Business/Function. Ensure identified solutions are executed with the right tools and identified methodology to support these needs.
• Lead in preparing required training/development programs to achieve all development/business objectives.
• Work with key stakeholders to develop programs and initiatives that drives critical employee growth and retention.
• Holds shared-accountability with line leaders and HRBPs for bringing Performance management and Talent Process to life.
• Collaborate with the HR BP to manage end-to-end development programs including graduate (e.g. NSPs etc), HIPO, line manager, and leadership development programmes.
• Lead in the development of talent pools, talent assessment tools, assessment centres and support develop medium- long-term recruitment and succession plans
• Review existing talent management frameworks and tools to promote employee development, recognition and retention.
• Lead annual data analysis and report on HIPO status and plans, staff retention, and internal promotions.
• Maintain an efficient electronic learning management systems that promotes learning and growth
• Identify and participate in various career/job fairs and prepare efficient network of talent including various strategies for managing talent in Ghana.
• Collaborate with BPs in the implementation of orientation and onboarding programs of newly recruited staff both internal and external.

Communications:

• Responsible for employee engagement and wellbeing activities that support a high-performance culture and promotes the ‘living’ of ECOM’s values.
• Lead a small team in the development and implementation of strong communication and feedback channels with all staff using varying channels to build on employee engagement and improve the employee experience.

Qualification/Experience

• At least first degree in Human resources, Social Science or business related
• A professional qualification in L&D/ talent management/coaching/facilitation skills is a plus
• At least 6-8 years’ experience in talent management and development
• Experience in working in a matrix organisation
• Experience developing frameworks, systems and/or programmes from scratch
• Experience in conducting training needs assessment and remediation
• Strong interpersonal, networking and negotiation skills in order to influence a significant change in talent management across the Region

Skills / Knowledge

• Ability to think strategically, act quickly and motivate people
• Pragmatic, fit for purpose approach
• Microsoft office suite applications (Word, Excel, PPT)
• Tech-Savvy with skills in data management and analysis
• Excellent written, listening and oral communication
• Knowledge of online instructional design and learning management systems/tools will be an added advantage.
• Strategic with strong problem solving skills
• Good attention to detail and accuracy