DEPARTMENT:                  IT

GRADE LEVEL:                 –

REPORTS TO:                    HEAD OF IT

DIRECT REPORTS:           –

JOB PURPOSE:  

The T24 Technical Analyst will be responsible for managing the organization’s banking applications and databases particularly in the development, support and testing of core banking services and applications, with special focus on Temenos T24 Core Banking application. Specification and documentation of operational and reporting requirements, implementation and design and full testing of financial reports, and documentation of all policies and preparation of a procedure/operation manual for all banking applications.

KEY RESPONSIBILITIES:

• Support T24 based products
• Consulting support partners and Temenos if required and follow up resolution
• Create upgrade and installation packages of our products and assist in configuration and customization
• T24 technical support to colleagues:
• Building T24 subroutines
• Support T24 implementation projects with technical knowledge
• Provide small interface developments using Integration and Interaction framework
• Provide T24 user trainings
• Experience with TAFJ, TAFC, JBASE, AA, Core, LD, AC etc.
• Database: MS SQL management, Creating simple SQL scripts, running the scripts
• Perform Post COB Checks each day after EOD before business operations begin for the day and confirm readiness
• Ensure Availability of adequate space on all partitions of T24 Backup and T24 Test servers on a daily basis
• Implement approved system changes/modifications as per agreed change management procedure and schedule
• Maintain records of  database and SQL backups at DR site, conduct recovery and periodic testing of backups
• Ensure availability and reliability of all Test environments for T24 and SQL databases servers on a daily basis
• Provide technical assistance to users who need help implementing technical solutions.
• Provide training and training materials for Systems Administrators on a train the trainer approach to enable them support users
• Provide ongoing support of end users through troubleshooting and problem solving of assigned helpdesk tickets.
• Train end users utilizing the business system when new releases of the software are installed
• Lead the implementation and testing procedures to ensure that newly released software produces the expected results
• Monitor key reports produced by the system to ensure accurate system operations.
• Provide relevant management reports on a monthly basis highlighting risks and capacity issues identified

MINIMUM QUALIFICATION AND EXPERIENCE

Qualification

• Bachelor Degree in Computer Science or Information Systems
• Four (4) years experience in a similar role
• An understanding of ITIL version 3 standard or a similar standard
• An extensive understanding of the banking operations environment and database systems

OTHER QUALITIES AND REQUIREMENTS

• Expert understanding of banking applications and banking operations in the micro-finance industry on T24
• Strong technological background, including expert understanding of programming and database management technologies
• Experience with information communication technology, including online portals, intranets, collaborative workspaces and/or other internet-based knowledge management tools
• Extensive experience working in a team-oriented and collaborative environment
• Excellent organizational, project management, communication and time management skills
• Highly self-motivated, self-directed, and attentive to detail

KEY RELATIONSHIPS

Internal Relationships

• Head of IT
• Operations Support Managers
• Branch Managers
• Branch Operations Managers
• Heads of Departments/Functional Heads (both at the Head Office level and the Branch level)
• Systems Administrators

External Relationships

• Service Providers
• Auditors
• Opportunity IT