• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding to service issues and requests in a timely manner
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults
• Performing electrical safety checks on computer equipment
• Setting up accounts for staff, ensuring that they know how to log in
• Solving password problems
• Talking to clients and computer users to determine the nature of any problems they encounter
• Conducting regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems
• Participating in meetings with IT staff to discuss possible improvements to customer service
• Developing and maintaining local networks in ways that optimize performance
• Conducting regular system audits

QUALIFICATION AND EXPERIENCE

• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Diploma or HND in I.T