JOB DESCRIPTION

• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
• Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
• Collaborate with other departments to understand IT needs and requirements.
• Plan and execute IT projects, including upgrades, migrations, and installations.
• Document IT systems, configurations, and procedures for knowledge sharing and training.
• Install, configure, and maintain computer hardware, software, and networks.
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
• Provide technical support to users, including troubleshooting and resolving IT-related problems.
• Ensure security of IT systems, including data backup, antivirus protection, and access controls.
• Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.

Qualification Required & Experience

• Proven experience as an IT Technician or relevant position
• Excellent diagnostic and problem-solving skills
• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Excellent communication ability
• Outstanding organizational and time-management skills
• Diploma or higher in I.T

Location: Dome – Accra