To provide first level of help desk support to the issues reported by the business users.

Technical Support

– Installs and configures computer hardware/software, printers, conference room equipments and scanners within agreed SLA.
– Troubleshoots computer problems and determine source (hardware, software or network connection related) and advise on appropriate actions and solutions.

Data Backup

– Takes daily backup for all systems to ensure business continuity.

Inventory Management

– Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary.
– Procures the needed IT equipments in line with the organization procurement policy.

Transmed Purpose

– Acts as a role model by living Transmed Purpose on daily basis.

Academic Education & Professional Certifications

• Bachelor Degree in Information Technology or similar field

Operational & Managerial Experience

• 0 – 1 years of experience in IT Support role