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23 Feb 2023

Specialist – Roaming at MTN GlobalConnect

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Job Description

This role is OPCo-based not Dubai/South Africa.

Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)

The position will be accountable to achieve the following objectives:

  • Roaming Service Excellence
  • Ensure seamless operation of the implemented RVAS for the Roaming Hu
  • Liaise with Supplier managed services to deliver and expand the RVAS
  • SPOC for All RVAS in the Roaming Hub and Roaming Operation

Role Deliverables

  • Ensure the proper functioning of all RVAS implemented at MTN Opcos
  • Responsible for monitoring and reporting of all RVAS, to include coordination with vendor managed services and Client Operators on all aspects related to RVAS.

Role Dependencies

  • Client Operator Marketing and Technical teams
  • GlobalConnect Market Managers
  • GlobalConnect technology & operations teams

Job Requirements (Education, Experience and Competencies)


  • Bachelor’s degree in Business or Telecommunications
  • English: verbal and written proficiency


  • 3 or more years’ experience in an MNO roaming operations
  • Experience with Microsoft Office, including Word, Excel, and PowerPoint.
  • Broad-based knowledge of the mobile telecoms industry within GSMA roaming.
  • Experience managing, implementing, and supporting multiple service launches
  • Experience with SS7, GPRS, IPX tracing.
  • Experience with technical troubleshooting of International Roaming.


  • Knowledge of RVAS solutions and implementations.
  • Ability to coordinate multiple projects and issues simultaneously
  • Excellent communication skills (both verbal and written).
  • Intermediate skills with MS Office; i.e. Word, Excel, PPT, and SharePoint
  • Technical and commercial knowledge of international Roaming environment
  • Able to work effectively with multiple stakeholders in a multicultural environment
  • Working knowledge of business practices
  • Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development
  • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges


  • Ability to adapt to changing requirements of business and staff members
  • Excellent Interpersonal skills

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 12th March, 2023

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