Key accountabilities and decision ownership

• Assist and advise key stakeholders (i.e. COPs, CBU, FCoE, etc) on the structure and development of commercial strategies to maximize business profitability across complex multi-faceted commercial propositions spanning all types and forms of SME and SOHO customers.
• Develop and drive indirect channel strategic plan.
• Develop route to market strategy and extract value from existing corporate relationships.
• Attend customer visits and coordinate sales team negotiations in line with business principles.
• Ensure customers are served on time in line with BAU with internal and external stakeholders.
• Provide thought leadership in how sales activities may be structured to both internal and external customers to drive incremental profitability for EBU – SME in Telecel.
• Development of internal tools and processes to support the evolution of FBB and Fixed Voice in Telecel Enterprise and the changing requirements from our SME customers.
• Use competitor and industry analysis and insights to develop various sales approach to help differentiate Telecel from its competitors thereby driving increased market share, revenue and profitability.
• Work closely with SME & SOHO teams, CBU, Finance and the wider EBU team with a specific focus on supporting the sales and service teams.

Technical / Professional Expertise

• Proven sales experience Telecoms/IT-related service experience (Essential).
• First Degree preferably Telecom/Business Management/B. Com
• Postgraduate business qualification
• Minimum 2-5 years of relevant experience in mid-management level
• Proven experience in customer-facing environments. Computer Literate (Excel and PowerPoint) Essential.

Key Performance Indicators

• Deliver Sales acquisition and revenue targets.
• Deliver monthly collection target.
• Manage bad debt within the agreed target.