Service Recovery Executive at AT Ghana
We have the largest Job seeker visits by alexa rankings. Post a Job
- Company: AT Ghana
- Location: Ghana
- State: Jobs in Accra
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Ghana
No views yet
Job Description
Job Summary
• The successful candidates will join as an executive for service recovery in Customer Experience. (S)He will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.
Key Responsibilities
• Ensure cleaning of bad registrations.
• Ensure effective case management is done to improve KYC compliance.
• Perform Case Management on registrations where applicable.
• Contact customers with incomplete KYC details for profile changes
• Educate retailers and freelancers on KYC compliance through trade visits and phone calls.
• Audit field parameters of daily KYC data
• Provide back-office support for all KYC related issues
Qualification Required & Experience
• Bachelor’s degree from a recognized institution
• 2-3 years of experience in a similar role
Core Competencies
• Thorough understanding of business processes on KYC
• Excellent analytical Skills
• Excellence problem solving skills
• Excellent Personal and interpersonal skills
• Excellent product and services knowledge
• Integrity
• Ability to maintain confidentiality
• Culture sensitivity
Key KPIs
• KYC KPIs
• T-NPS
• CES
Location: Accra
Method of Application
Interested and qualified applicants should send their Applications & Curriculum Vitae to: [email protected]Kindly indicate the role you are applying for in the email subject.
Closing Date: 22 May, 2024
Ready to be part of our dynamic and innovative team? At AT, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represents who we are, Simplicity, Transparency and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.
