Key Accountabilities

• Uphold the subsidiary strategic pillar of customer experience
• Ensure resolution of customer complaints as per the customer care policy and procedure.
• Liaise between the subsidiary and vendor for the automated customer feedback solution.
• Identifies opportunities for process improvement by gauging customer reactions to processes and policies.
• Collaborate with departments on process re-engineering to enhance customer service.
• Prepare monthly reports on customer service

Minimum Job Requirements

Academic Requirements

• Degree in Business Admins or its equivalent.

Knowledge, Skills, Abilities and Experience

• Customer Service Management
• Understanding of operations policies and procedures
• Proven team player with ability to promote and support company initiatives
• Ability to build relationships with the internal and external stakeholders.
• Good communication skills, both verbal and written.
• Planning and Organizing skills.
• Computer literate in excel, word power point
• 3 years working experience in a financial Institution with at least 2 years’ experience having worked in customer experience

Additional information

• Multi-cultural awareness and the ability to interact with a wide range of differing levels of staff will be an advantage

Closing date for applications: 27th August 2021

Apply to (email address): [email protected]

Standard Disclaimer: Only shortlisted candidates will be contacted

Interested employees should forward their applications accompanied by Curriculum Vitae to the provided email address