VACANCY REF. NUMBER – MTN-ITSMII264 / CVs SHOULD BE SAVED IN APPLICANT’S NAME

Position: Senior Manager, IT Infrastructure Delivery
Level: MTN Level 3H
Function: Information Technology
Department: IT Infrastructure & Cloud
Location: Accra
Reports to: General Manager, IT Infrastructure & Cloud

Job Summary:

•The Senior Manager, IT Infrastructure Delivery is responsible for the end-to-end delivery, operations, and lifecycle management of the organisation’s IT infrastructure platforms (cloud, data center, compute, storage, and network).
•The role ensures high availability, performance, security, and scalability of infrastructure services while driving operational excellence, automation, and cost-efficient service delivery aligned with business objectives.

Job Context

•Technology and Platform business
•Multi-regulation and multifaceted stakeholder management
•Public Listed Organization
•Environmental, Social and Governance prioritized
•Innovation Driven Industry
•Global technology trends and advancements
•Global & MTN Group approved IT Standards and Practices
•Diverse cultural environment
•Regionalization structure implication
•Performance driven environment
•Agile way of working

Job Role

•Own the end-to-end delivery and operations of IT infrastructure delivery.
•Ensure high availability, reliability, and performance of all platforms
•Lead infrastructure provisioning, deployment, and lifecycle management
•Drive adherence to SLAs, OLAs, and operational KPIs
•Establish and enforce ITIL-based service management practices
•Oversee incident, problem, and change management processes
•Drive continuous service improvement (CSI) initiatives
•Ensure effective monitoring, alerting, and escalation mechanisms
•Oversee public, private, and hybrid cloud environments
•Manage on-prem infrastructure (data centers, servers, storage systems)
•Ensure seamless integration between cloud and on-prem platforms
•Drive cloud adoption and modernization initiatives
•Promote automation across infrastructure operations (IaC, scripting, orchestration)
•Reduce manual interventions and improve deployment efficiency
•Champion DevOps and platform engineering practices
•Ensure infrastructure capacity meets current and future demand
•Work closely with Infrastructure Planning for forecasting alignment
•Monitor and optimize performance across all platforms
•Ensure infrastructure complies with security standards and policies
•Collaborate with Security teams on risk mitigation and controls
•Oversee patching, vulnerability management, and audit compliance
•Ensure robust disaster recovery and business continuity capabilities
•Manage relationships with infrastructure vendors and service providers
•Ensure vendor performance meets contractual SLAs
•Provide key input to procurement and vendor selection processes
•Own infrastructure operational budgets and cost control
•Collaborate with FinOps team on cost optimization initiatives
•Ensure efficient utilization of infrastructure resources
•Close all the Section’s Audit Observations within the agreed timelines.

Qualification Required & Experience

Education

•Minimum of a University Degree in Information Technology, Computer Engineering, Computer Science or related field of study.
•Professional certifications advantageous (e.g., ITIL, COBIT5, PRINCE2/PMP, cloud (Azure/AWS), security fundamentals).
•MBA / Master’s degree a plus.

Experience

•Minimum of 8 years’ experience in IT infrastructure (data centre, network services, compute/storage, end?user services and/or cloud), including delivery accountability for multiple initiatives with at least 5 years in a leadership/management role, preferably within a medium to large organisation.
•Proven experience managing vendors/partners in project or managed services contexts and driving SLA/KPI performance.
•Experience in telecoms/regulated environments and multi?stakeholder delivery models a plus.

Knowledge

•Delivery leadership: planning, prioritization, dependency management, benefits tracking, and escalation management.
•Knowledge of IT service management, reliability, capacity, monitoring, incident/problem linkages and DR/BCP requirements.
•Structured root cause thinking, data-driven decisions, and risk-based trade-offs.
•Stakeholder Management, negotiation and influence across technical and business teams.
•Public cloud platforms (AWS, Azure, GCP)
•Virtualization (VMware, KVM, Hyper-V)
•Containers (Docker, Kubernetes, OpenShift)
•Infrastructure as Code (Terraform, ARM, CloudFormation)
•Configuration management (Ansible, Puppet, Chef)
•CI/CD tools (Jenkins, GitLab CI, Azure DevOps)
•TCP/IP, DNS, VPN, firewalls, load balancers
•Identity & Access Management (IAM)
•Security best practices and compliance frameworks
•Monitoring tools (Prometheus, Grafana, Cloud-native tools)
•Logging and observability platforms

Must live the MTN Values of

•Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS

Must exhibit the MTN Vital Behaviors of

•Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate Vacancy Ref no: MTN-ITSMII264 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

[email protected]

Closing Date: 12 June, 2026

Only shortlisted applicants will be contacted.