We’re looking for someone special to join our team as a Senior Account Manager, someone who genuinely enjoys building relationships, keeping things organised, and being that reliable go-to person both clients and teammates love working with.

If you’re someone who’s got a knack for juggling tasks, listening deeply, and turning ideas into action, you’ll feel right at home with us.

Summary

The Senior Account Manager will play a key role in supporting the management of client accounts, handling or assisting with campaign executions, and contributing to the overall success of our clients’ digital marketing initiatives.

• Serve as the main point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders.
• Understand clients’ business objectives, challenges, and industry trends to develop and execute strategic digital marketing plans that drive results.
• Lead cross-functional teams to deliver integrated digital marketing campaigns across various channels, including but not limited to SEO, PPC, social media, content marketing, and email marketing.
• Oversee the day-to-day management of client accounts, including project management, campaign optimization, performance tracking, and reporting.
• Collaborate with internal teams, including creative, sales, strategy, digital and technical teams, to ensure seamless execution and delivery of client projects.
• Provide strategic guidance and recommendations to clients on digital marketing initiatives, including campaign strategies, budget allocations, and performance improvement opportunities.
• Monitor industry trends and best practices to identify new opportunities for clients and drive continuous innovation and improvement.
• Act as a mentor and leader for junior account management team members, providing guidance, support, and training as needed.
• Conduct quality control checks to review and revise content for accuracy, clarity, and alignment with project objectives and client expectations.

Requirements

Requirements to thrive in this position

Hard Skills:

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 3 years of experience in digital marketing, with a focus on account management and client services.
• Proven track record of managing successful digital marketing campaigns and driving measurable results for clients.
• Strong understanding of digital marketing channels, platforms, and tools, including but not limited to Google Suite, Google Analytics, Google Ads, Facebook Ads Manager, Zoho etc.

Soft Skills:

• • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
  • Strong leadership and team management skills, with the ability to inspire and motivate team members to achieve excellence.
  • Strategic thinking and problem-solving abilities, with a focus on driving results and delivering value for clients.
  • Agile to thrive in a fast-paced, dynamic environment.

• Client-focused mindset, with a passion for delivering exceptional customer service and building long-term relationships