Deloitte is the largest private professional services network in the world. Every day, approximately 457,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

Deloitte West Africa is a cluster of Deloitte offices that has joined together to provide seamless cross-border services to our clients in the region and to pass on the benefits of scale and access to resources that this organization can generate. Our West Africa practice serves multinationals, large national enterprises, small and medium-sized enterprises and the public sector across these regions: Nigeria and Ghana.

In Ghana, Deloitte is one of the leading professional services organisations, specialising in providing Audit, Tax & Regulatory, Business Process Solutions, Consulting, Risk Advisory and Financial Advisory services. We serve clients in a variety of industries from financial services, to consumer business and industrial products, telecommunications, energy and resources, manufacturing and the public sector.

Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the work space and we aim to encourage work/life balance, supporting them in all aspects of their lives.

Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.

Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you will develop at Deloitte.

Main Purpose of Job

To support in the delivery of services to current clients on delegated engagement / project. The candidate will support in the delivery of services to current clients on delegated engagement / project.

Key Performance Area

Strategic Impact

• Supports the Account Manager in delivery of engagement / project, in specific area of competency.
• Raises issues with manager as identified in area of focus that may affect the quality of delivery or timelines of the engagement.
• Identifies opportunities for follow-on work and works with management to win the business.
• Assists in development of client presentations / discussion documentation.
• Actively builds business relationships that generate leads.
• Gathers information to understand broader offerings of Deloitte and seeks opportunities for cross-selling.
• Raises solutions to address issues in area of expertise that may enhance / renew service offerings to client.

Client Impact: External / Internal

• Communicates regularly with both Delivery Manager and client to meet deliverables expectations in specific area of expertise.
• Develops productive working relationships with client staff.

Operational Effectiveness

• Proactively identifies client needs and problems on technical issues that arise and propose resolutions to address these.
• Manages risk in area of engagement in alignment with Deloitte policies.
• Consistently reviews and analyses accuracy and quality of own deliverables.
• Maintains clear communication channels with engagement team members on work status

Development/Growth of Team

• Shares expertise and knowledge with team members and assists where possible to ensure quality and timeous delivery of work.
• Mentors’ junior members of the team
• Maintains own development and knowledge in specialised area.

Budgets / Profitability

Maintains quality and timeous delivery as per SLA

• Minimum of Bachelor’s degree in a related field
• SAP Certified Application Associate – SAP S/4HANA Sales 2022 or ECC 6.0 equivalent.
• Desired Qualifications in SD – SAP Certified Application Associate – SAP S/4HANA Sales 2022
• MM – SAP Certified Application Associate – SAP S/4HANA Sourcing and Procurement
• PP – SAP Certified Application Associate – SAP S/4HANA Production Planning and Manufacturing
• QM-SAP Certified Application Associate – SAP S/4HANA Sales 2022
• EWM – SAP Certified Application Associate – Extended Warehouse Management with SAP S/4HANA 2020
• PM – SAP Certified Application Associate – SAP Maintenance and Repair
• 6+ years working experience in SAP SD

Technical competencies

Technical / Functional

• Facilitate the implementation and support of SAP SD
• Perform detailed analysis of complex business process requirements and prepare applicable system solutions, identify, interpret, support and document customer requirements.
• Take charge and effectively run workshops to collect business requirements.
• Map client business requirements, processes, objectives with the ability to develop necessary product adjustments to fulfil clients’ needs.
• Design, customize, configure and testing of SD
• Manage delivery of services against agreed SLAs as well as manage escalations.
• Proactively Identify risks and issues, as well as providing workarounds and/or mitigating solutions.
• Act as liaison with the client for troubleshooting activities – investigate, analyse, and solve software problems.
• Manage changes or emergency transports for high priority issues.
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements.
• Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
• Provide consulting services on both new implementations and existing support projects.
• Act as a link between the business functions and the technical team.
• Provide ad-hoc training and user support as required.
• Work self-directed and independently; may act as subject matter mentor to more junior members.
• Has worked on at least 2 end-to-end Project Implementation and support life-cycles.

Behavioural

• Excellent communication skills, both written and verbal
• Strong interpersonal and relationship building skills.
• Mentorship and coaching ability with desire to develop self and others.
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease.
• Focus on quality and risk.
• Problem solving ability.
• pro-active with identifying and resolving issues.
• A Team-Player yet can work independently.
• Has growth, and self-development mentality.
• Business Acumen