29 Jan 2023

Retention Officer at Old Mutual South Africa

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Job Description

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.

  • Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.
  • Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.
  • Exercises persuasive skills in guiding clients towards a solution.
  • Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.
  • Finalises calls at point of contact where possible.
  • May escalate more complex queries appropriately.

Requirements: Skills Qualification and Experience Required

  • Minimum of a Bachelors Degree from an accredited university.
  • Candidate must have at least 1 year Call centre experience or similar
  • Candidate must have relevant work experience.

Candidate must be ready to start work by 1st March 2023

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 24th Feb, 2023

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