This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.

• Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.
• Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.
• Exercises persuasive skills in guiding clients towards a solution.
• Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.
• Finalises calls at point of contact where possible.
• May escalate more complex queries appropriately.

Requirements: Skills Qualification and Experience Required

• Minimum of a Bachelors Degree from an accredited university.
• Candidate must have at least 1 year Call centre experience or similar
• Candidate must have relevant work experience.

Candidate must be ready to start work by 1st March 2023