Main Purpose:
Responsible for managing the relationship between Puma Energy and Retailer at site level, ensuring consistent delivery of the Puma energy Retail Operational Standards

Key Responsibilities:

• Identify Gaps hindering optimal Retail Site performance (including service and ‘people’) in assigned territory in order to profitably deliver Puma’s Customer Commitment and Profitability Goals
• Motivate, Coach and Develop Retailers in order to maximize sales potential and protect Puma’s interests
• Participate in attraction and selection of the right Retailers
• Through coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated
• Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counselling to underperforming sites)
• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans
• Ensure Retailers implement all areas of service excellence and ensure compliance with the Site Operations/HSSE standards, contracts and manuals
• Manage and maintain Retail Master Plan within Territory through Retailer assessment and involvement with recruitment processes

Quality Management System Compliance

• Comply and support the Quality Management system in all aspects of your role.
• Adopt and implement the principles of continuous improvement in all aspects of your role.
• Ensure the awareness of customer requirements (internal & external) are promoted throughout the business.
• Review, monitor and provide feedback on the effectiveness of the quality management system.
• Engage, support and continuously improve communication processes that support the quality management system and provide positive outcomes for the business, customers and key stakeholders.

Workplace Health & Safety

As a Worker;

• Take reasonable care for your own health and safety
• Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons
• Comply, so far as you are reasonably able, with any reasonable instruction and training that is given
• Co-operate with any reasonable policy or procedure relating to health, safety or environment at the workplace that has been notified to you
• Attend and actively participate in consultative arrangements such as toolbox talks and risk assessments
• Ensure that any hazards, incidents, accidents or near-hits are reported to your supervisor.
• Use machinery and equipment (including personal protective equipment-PPE) only in accordance with the procedures and training provided to you.
• Be familiar with evacuation and emergency procedures and the location of first aid and fire equipment.
• Ensure your activities do not cause, or are not likely to cause, environmental harm
• Minimise waste; separate reusable and recyclable materials from the general waste stream, use bins provided.
• Clean up spills appropriately and notify your Supervisor.

Key Relationships:

Internal :

• General Manager
• Retail Management Team
• Business Support Management
• Finance Department

External:

• Service Station owners
• Service station Retailers
• Service station staff
• Government Regulatory Authorities
• Developers
• Property Valuers