To manage a team of Power/Fibre engineers in regional technical operations to deliver and maintain KPIs within SLA to all mobile and fixed customer. Ensure effective coordination of all technical work and stakeholder engagement to drive accountability, and to ensure efficient delivery within the outsourced operations for all services.

Key Accountabilities And Decision Ownership

• Achieve and maintain agreed SLAs for fault and new service provision for the fixed and mobile network through effective work allocation and continuous trending to achieve improved performance and drive accountability and efficient delivery within the outsourced operations for all managed services
• Ensure readiness of network to support business demand for growth in fixed & mobile subscribers. Lead in the Survey designs, implementation, and maintenance of the Backbone Fibre Network
• Ensure workflow processes in both fixed and mobile spaces are optimized to ensure efficient delivery for all regional teams and supporting functions, and also ensure effective change management within the region.
• Ensure the smooth operation of allocated retained exchanges and data centre through proper management of routine maintenances and checks
• Lead and drive operations and maintenance for O&M sites ensuring compliance to PM, CM, fueling and tower preventative maintenance through outsourced vendors.
• Full ownership of all network incident, ensuring proper stakeholder management, speedy restoration and avoidance of repeat outages.
• Champion H&S and ensuring safe working environment with Zero fatality within the region
• Technology function by tracking all changes and ensuring change management process is duly followed.
• Participate in annual operational and strategic planning including sectional budget preparation and provide technical guidance to Commercial, Marketing, Revenue Assurance and Technology Business units.
• Provide clear targets and direction to team and conduct regular performance review meetings, develop a competence
• Prepare cost estimates for infrastructure repairs

Core Competencies, Knowledge And Experience

• Excellent understanding of mobile and fixed communications technologies, emerging technologies, and the local Ghanaian telecom market.
• Good understanding of KPIs and service levels and processes to achieve and measures them.
• Must be analytical, with high level troubleshooting and problem-solving skills. Good interpersonal and communication skills with excellent stakeholder management.
• Good, managerial, stakeholder engagement and interpersonal skills – to be able to influence team positively and work with stakeholders to achieve set targets.
• Four (4) or more years of relevant working experience in the Mobile, Fixed, IP, Data Networks, Microwave, Power, and field operations and must be able to manage demand.

Must Have Technical / Professional Qualifications

• BSC in Telecommunication, Electrical Electronics Engineering or its equivalent
• Four (4) or more years of relevant working experience in the Mobile, Fixed, IP, Data Networks, Microwave, Power, and field operations and must be able to manage demand