To grow the Wealth & Premier client base, deepen client relationships, establish a strong reputation for delivering effective wealth management solutions and grow wallet/market share in the region.

• Has overall regional responsibility for the Wealth & Premier banking business segment which includes the diaspora offerings to customers.
• Provides leadership and direction in affiliate for Relationship Managers, Wealth Managers and Financial Planners in the affiliate.
• The incumbent will develop overall strategies for the Wealth & Premier and Diaspora segments with a goal to be top 3 in each of the affiliates in the region within 36 months.

JOB CONTEXT

This position is responsible for strategic business development, revenue generation, efficiency improvement, profitability and overall business process management and leadership for Wealth & Premier Banking in the region.

Key Responsibilities

Business and Financial performance

• Deliver the segment Revenue, PBT, AUM (Assets under management) and Balance Sheet targets.
• Grow and sustain a robust and credible Wealth Management business which provides investment management, financial planning, bancassurance sales, tax advice and estate planning.
• Provide leadership and direction to the affiliate and regional teams to ensure optimal delivery on client acquisition, wallet share growth and efficiency.
• Leverage digital channels to engage and serve clients efficiently
• Leverage the value chain across Commercial and Corporate Banking to grow client base and share of wallet
• Pioneer process simplification and efficiency to achieve optimal cost-income ratio
• Drive revenue per RM through optimal up & cross-selling

Customer Excellence

• Develop best in class client engagement teams (i.e. Wealth Managers, Relationship Managers and Financial Planners) to serve clients
• Design and execute best in class customer value propositions for each affiliate in region
• Become best bank for High Net-worth Individuals in each affiliate in the region as measured by CX and NPS ratings
• Develop, maintain and leverage on excellent communication with key stakeholders and business influencers across the affiliate to support productive external and internal relationships

Leadership and people management

• Effective mentoring, training and development of teams
• Share knowledge and best practice across affiliates in region

Process, control and operational performance

• Ensure compliance with KYC, AML, legal, regulatory, audits and any other governance requirements
• Ensure appropriate Securities & Exchange regulatory compliance across affiliates in the Region for the distribution of Wealth Management solutions.
• Embed target market disciplines in growing a healthy client portfolio
• Comply with all the Group and Affiliate policies and procedures
• Lead strategic initiatives that will drive RM efficiency (through tools, development and digital adoption)

Strategic initiatives

• Build primary banker relationships with at least 75% of the Wealth & Premier client portfolio
• Ensure adequate focus on building well diversified client portfolios

JOB PROFILE

Experience & Qualifications

• At least 10 years in leadership role in the financial services industry, 4 year of which should be in managing High Net Worth Individual portfolios.
• Certification in Financial Planning and Wealth Management is an advantage
• Master’s Degree

Skills, Capabilities & Personal Attributes

• Customer/market orientated, excellence in planning and execution
• Ability to establish direction and drive execution
• Excellent at delivering and owning results
• Leadership and people development skills are required, in order to develop and maintain effective working relationships both externally and internally, with peers, direct reports and customers.
• Strong interpersonal, influencing and communication skills.
• Business development or Portfolio/Relationship management experience in a Financial Services institution