The University of Ghana hereby, invites applications from suitably qualified employees of the University of Ghana, for appointment as Quality Assurance Officer, Academic Quality Assurance Directorate (AQAD).

POSITION: Quality Assurance Officer
REPORTING TO: Director, Academic Quality Assurance Directorate (AQAD)

JOB ROLE

• The Academic Quality Assurance Directorate (AQAD) oversees academic quality in all academic units of the University and its affiliates. The mission of AQAD is to deploy effective quality assurance policies and practices, creating an enabling environment that makes the University of Ghana (UG) increasingly relevant to national and global development through cutting-edge research and high-quality teaching and learning.

• The Quality Assurance Officer position requires exceptional attention to detail and the ability to work effectively with minimal supervision in a dynamic, fast-paced academic environment as well as the ability to multi-task. Successful applicants should be creative thinkers with outstanding IT and research skills who can effectively perform under pressure while ensuring a high level of accuracy, professionalism and confidentiality. The Quality Assurance Officer is expected to conceptualize, implement, monitor and evaluate activity on quality assurance as well as disseminate the results to stakeholders.

DUTIES AND RESPONSIBILITIES

The Quality Assurance Officer will be responsible for ensuring that academic programmes, administrative processes, and institutional practices meet established standards of quality and align with accreditation, regulatory, and organizational requirements. The role includes fostering continuous improvement across the University’s operations to enhance student outcomes and institutional reputation. The Quality Assurance Officer shall:

• Assist the Director to implement the strategic plan of the AQAD;
• Ensure compliance with local and international accreditation standards;
• Conduct regular audits, evaluation and assessments of academic programs, faculty performance, and administrative processes;
• Monitor key performance indicators to measure institutional effectiveness and quality standards;
• Conceptualize and undertake monitoring and evaluation activities on quality assurance;
• Collect and analyse data related to academic and administrative performance.
• Work collaboratively with faculty, staff, and administrative units to embed a culture of quality across the University;
• Provide guidance and training on quality assurance processes and standards;
• Identify areas for improvement in academic delivery and institutional practices and recommend actionable solutions;
• Support curriculum development and review processes to ensure alignment with quality benchmarks;
• Facilitate feedback mechanisms to assess satisfaction and drive enhancements.
• Ensure that sensitive data and information are handled with the highest degree of confidentiality and professionalism;

QUALIFICATIONS

The applicant must have:

• A good first degree plus an advanced degree (Masters) in a relevant field such as Educational Monitoring and Evaluation, Economics, Business Administration, Statistics or Computer Science from a recognized institution; and,
Have at least two years of relevant post-second-degree qualification experience.

Required knowledge, ability and skills:

• Knowledge of the University, its achievements, mission, vision, goals, policies, practices and issues on higher education quality monitoring
• Knowledge of all aspects of data collection and analysis
• Exceptional organisation and time management skills, including the ability to manage multiple projects under tight deadlines and to adapt to changing priorities
• Knowledge and understanding of internal and external accreditation processes
• Skills to create, develop, and implement comprehensive short and longterm quality assurance plans.
• Demonstrated excellent writing and presentation skills
• Strong verbal and interpersonal communication skills

Location: Accra

How To Apply For The Job

Applicants are required to submit the complete an application pack addressed to the Registrar, University of Ghana, through [email protected] (Electronic copy only). Hard copy applications will not be accepted.

The application pack should be submitted as a single PDF file and should contain the following:

• Completed application form for Senior Administrative and Professional employees (UAB Form 1B) to be downloaded from the University’s website at www.ug.edu.gh/hrodd
• An up-to-date Curriculum Vitae and copies of relevant academic and professional certificates.
• Copies of relevant educational and/or professional certificates; and,

Applicants are to request two reference letters, to be sent to [email protected] at the latest by 28th February 2025. At least one of the references should be from a supervisor (e.g. sectional head, unit head, etc.) in the University of Ghana, with whom the applicant has worked. The reference letters should, among others, include the following information on the candidate:

• Professional competence and work output
• Leadership abilities and sense of responsibility.
• General Contribution to the work of the University (or relevant organization)
• Interpersonal skills
• Any other relevant information

Closing Date: 24 February, 2025

Applications should reach the Registrar through [email protected] not later than the close of day on 24th February 2025.

Only shortlisted applicants will be contacted.