12 Jan 2022

Quality Assurance Manager at Vodafone Ghana

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Job Description


Role Purpose

  • Vet prospective customer documentation per Vodafone policies.
  • Liaise with other national agencies, to enable vetting decision-making.
  • Continuously monitor and recommend new ways to minimize risk of onboarding bad customer
  • Monitor EBU quality metrics to meet business objectives.

Core Competencies, Knowledge And Experience

  • Able to work independently, self-directed, and solutions-oriented
  • Analytical thinking and good decision- making skills
  • Relevant experience in Telecom industry and post-paid customer life cycle management
  • Customer-focused and commercially aware
  • Process Re-engineering skills
  • Strong relationship management skills
  • Excellent numeracy skills

Key Performance Indicators

  • CXX KPIS
  • Process compliance

Skills

Dynamic Prioritisation and Multi Tasking

Customer Journey Knowledge

Ownership

Coaching and Mentoring

Building Rapport

Expert Communication

Empathy

Drives Continuous Improvement



Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 20th Jan. 2022




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