12 Jan 2022

Quality Assurance Manager at Vodafone Ghana

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Job Description

Role Purpose

  • Vet prospective customer documentation per Vodafone policies.
  • Liaise with other national agencies, to enable vetting decision-making.
  • Continuously monitor and recommend new ways to minimize risk of onboarding bad customer
  • Monitor EBU quality metrics to meet business objectives.

Core Competencies, Knowledge And Experience

  • Able to work independently, self-directed, and solutions-oriented
  • Analytical thinking and good decision- making skills
  • Relevant experience in Telecom industry and post-paid customer life cycle management
  • Customer-focused and commercially aware
  • Process Re-engineering skills
  • Strong relationship management skills
  • Excellent numeracy skills

Key Performance Indicators

  • Process compliance


Dynamic Prioritisation and Multi Tasking

Customer Journey Knowledge


Coaching and Mentoring

Building Rapport

Expert Communication


Drives Continuous Improvement

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 20th Jan. 2022

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