The Programs Coordinator is responsible for planning, executing, and evaluating CED’s

professional training programs This role ensures efficient coordination of resources, a high-quality learner experience, and alignment with the organization’s academic and operational standards.

Key Responsibilities:

Program Planning & Delivery

* Develop and manage program calendars and training schedules for all cohorts.

* Coordinate logistics, including venue booking, trainer availability, and materials

preparation.

* Ensure smooth program launches, class coordination, and closing activities.

Participant Management

* Handle all student communications from enrolment through post-training support.

* Coordinate onboarding, orientation, and certification procedures.

* Address participant inquiries and escalate issues as needed.

Program Evaluation & Reporting

* Track learner attendance, satisfaction scores, and assessment results.

* Maintain updated training records, dashboards, and reports.

* Support quality assurance processes and improvement strategies.

Stakeholder Engagement

* Liaise with trainers, guest speakers, and vendors to ensure effective collaboration.

* Support marketing and business development teams by providing program insights

and data.

* Facilitate feedback collection and engagement from alumni and employers.

* Collaborate with the team to facilitate and moderate webinars, and other activities for

the programs.

* Develop the content for programs such as webinars, workshops, etc.

Marketing & Promotion Support

* Collaborate with Marketing & Communications to ensure timely promotion of

programs, develop contents for the programs for events and social media platforms.

* Support logistics for webinars, workshops, and recruitment events.

* Help develop program success stories and learner testimonials.

Key Performance Indicators (KPIs):

Key Competencies:

* Strategic planning and execution

* Strong verbal and written communication

* Proactive problem-solving and decision-making

* Excellent interpersonal and stakeholder engagement skills

* Detail-oriented with a strong sense of accountability

* Proficiency in digital collaboration tools and project management platforms

Qualifications & Experience:

* Bachelor’s degree in education, Business Administration, Information Technology, or a

related field.

* 2–4 years experience in program coordination or educational administration

* Familiarity with professional programs.

* Experience in learner management systems (LMS) and virtual learning platforms is a

plus.