The E-commerce Manager will be expected to build an ecosystem of partners from various industries offering goods and services for sale on Telecel Play. The Manager would be responsible for creating a delightful experience for customers to shop online. This would require enabling seamless payment solutions on Telecel Play, presenting the App as a one-stop-shop for consumer’s daily lifestyle needs. The E-commerce Manager should be innovative in driving a strong online presence for partners by offering rewards and incentives to drive adoption and customer engagement.

Role Responsibilities

• Recruit new merchants/ecommerce partners and negotiate all the key commercial terms with them.
• Ensure timely onboarding of merchants/ecommerce partners on the Telecel play app
• Liaison person for all ecommerce partnership issue
• Identify opportunities within Telecel and development a road map to onboard existing partners on the App.
• Own and manage product ideation, development, execution and promotion.
• Develop innovative solutions to drive cashless payments.
• Identify gaps within the current merchant ecosystem and provide solutions for growth
• Access and continue to improve the experience on the App by ensuring UIs are user friendly.
• Manage relationships and offer other value-added services to partners to retain them
• Ensure best practices are employed to promote growth.
• Ensure price offerings are benchmarked against local and international markets to maximise profit
• Develop, manage, and own a marketing plan to drive adoption.

Core Competencies, Knowledge, And Experience

• 3 years + of Management or Commercial experience in a customer facing environment
• Keen understanding of business product development, Strong knowledge of mobile money and fintech services
• Experience with emerging market consumers
• Analytical mind, structured thinker with strong business acumen
• Results-driven, self-starter
• Solid influencing and negotiation skills
• Have a solutions driven mentality

Must Have Technical / Professional Qualifications

• Bachelor’s degree required
• Passion for, and commitment to driving mobile money growth and innovation