Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities

• Send all renewal letters to existing clients 3 months prior renewal.
• Process and pay all claims within 72 hours after all documents received.
• Prepare and deliver policy documents to new and existing clients.
• Establish effective working relationship with clients, broking companies, and all stakeholders for operational efficiency.
• Assist in providing accurate data for audit in Operations.
• Adheres to business, process, and compliance rules.
• Gather, analyze, and interpret data to suggest appropriate process changes.
• Supports ad-hoc department initiatives and cross-functional team projects.
• Builds and maintains relationships with other departments, intermediaries, and Corporate Relationship Managers
• Informs clients of requirements, procedures and provides input to other areas such as client feedback or queries.
• Performs general office administration such as follow-ups, client call-backs and policy changes.
• Manages and resolves customer complaints and queries.
• Drives the organizations persistency improvement guidelines.
• Attend to client requests, enquiries, and policy information within timelines.
• Prepare premium quotations and deliver to clients within 24 hours turnaround time.
• Any other duties required

Skills

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education