This role is individually accountable for assisting the Pensions Trust Company

manage the day-to-day affairs involved with our existing pension schemes within agreed service levels

Responsibilities

• Respond to customer enquiries on pension products and services
• Register new businesses
• Data entry of all membership forms received in pension administration system
• Validate monthly contribution schedules
• Allocate contribution to scheme members
• Send out quarterly statements to clients
• Process all redemption requests; porting/resignations/withdrawals
• Prepare Data reports to National Pensions Regulatory Authority (NPRA) and other stakeholder
• Attend to all customer complaints

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling