Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry including rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

The Parts Sales & Service Representative support Sandvik’s customers by actively promoting and selling parts and services to increase sales and support Sandvik’s customers in as many business opportunities as possible in the aftermarket.

Your Responsibilities Include:

• Sell parts and services in assigned geographic areas.
• Be part of the account team and customer interaction.
• Evaluate total customer potential for parts and services.
• Evaluate the performance and reliability of the customer’s equipment through parts availability and service efficiency to reduce the operational cost to the customer.
• Develop a sales and service plan for the assigned account or territory.
• Develop relationships with customers that ensure their loyalty to the Sandvik brand.
• Liaise between customers and Sandvik to ensure that all warranty claims are resolved in a timely manner and are processed as quickly as possible.
• Evaluate technical issues for all Sandvik products and prepare/submit quotes for small to medium expenses to the Account Manager.
• Assist in the distribution of bulletins and site alerts for all Sandvik products.
• Travel to customer sites and partner with customers to provide solutions for spare parts, services, tools and consumables.
• Coordinate product trials and testing as needed to increase the business value of premium products – premium service – competitive price.
• Monitor spare parts usage patterns and liaise with inventory controllers to ensure appropriate stock levels and in-stock items.
• Perform monthly reviews of account status including, but not limited to, DSO and revenue.
• Adhere to all SMRT policies and procedures, especially SHEQ policies.

Your Profile:

• Bachelor’s degree in business administration or related trade certificate
• Minimum 3 years of proven sales experience in a related field.
• Computer knowledge and demonstrated understanding and experience in MS Office application.
• Team Player
• Be able to communicate at a certain level both in French and English
• Hard worker and professional
• Computer knowledge and demonstrated understanding and experience in MS Office application.
• Experience in warehouse management and strong logistics experience.
• Must have good written and oral communication skills.
• Leadership and problem-solving skills and strong safety orientation.
• Intermediate Knowledge of MS Applications
• Possession of Valid drivers’ license.

We offer:

• Good working atmosphere in the team
• The possibility of training, gaining experience, improving qualifications,
• High standards of safety and working conditions,
• Work in a dynamically developing organization.