This role is accountable for execution of tactical business plans at operational level through other managers and their teams. The Operations Manager has oversight of key workstreams (Premium Administration, Claims Processing and New Business Processing) and ensures that day to day activities are successfully delivered. The incumbent will oversee the development of business unit goals, strategies, and their implementation. This individual will execute policies and procedures of the business to ensure effective running the unit.

Roles And Responsibilities / Key Results Areas

• Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
• Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports.
• Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, and process and customer dimensions of the business.
• Integrates decision making across all of these spectrums.
• Contributes to projects impacting on business deliverables (Delivery of level three plans).
• Makes major operational decisions within business plan.
• Provides operational and best practice context for internal environment.
• Develop and implement short, medium and long term plans for improving operations and offerings.
• Identify and set up alternative channels of collections and disbursement of premiums and claims as well as alternative channels of distribution.
• Manage relationship from new business processing team throughout the lifetime of the contract.
• Develop and maintain relationships with stakeholders (internal and external) that will improve customer experience.
• Responsible for clear and effective communication to team and business.
• Provides technical consulting services where required.
• Aligns technology to business needs

Requirements: Skills, Qualifications and Experience required

• University degree in Actuarial Science, business administration, or equivalent.
• A minimum of 3 to 5 years work experience in similar roles.
• ACII or Associate Actuary as an added advantage.
• Excellent understanding and familiarity with the insurance industry
• Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Ability to act with integrity, professionalism, and confidentiality.

Competencies

• Technical Knowledge
• Ownership, Planning & Organising
• Gaining Commitment
• Decision Making
• Business Awareness
• Aligning Performance for Success
• Teamwork
• Analytical Thinking
• Problem Solving
• Negotiation
• Leadership