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10 Nov 2023

Operations Manager, Anglophone at Wakanow

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Job Description

The Operations Project Manager in Accra will play a pivotal role in assisting the Contact Centre Manager and the Lagos team in seamlessly integrating global processes and new products into our operations. This role is dedicated to ensuring a cohesive and efficient transition, enhancing our ability to deliver exceptional travel experiences to our customers within the Anglophone market.


  • Project Integration: Lead the integration of new products and markets into our operations, ensuring a seamless and efficient process.
  • Market Expansion: Collaborate with cross-functional teams to identify opportunities for market expansion within the Anglophone region. ( Ghana, Liberia, Gambia, Sierra Leone )
  • Product Development: Work closely with product development teams to understand market requirements and provide input for the creation of new travel products.
  • Process Optimization: Continuously review and optimize operational processes to enhance efficiency and quality of service.
  • Vendor Management: Manage relationships with vendors and partners involved in project implementation.
  • Budget Oversight: Oversee project budgets and ensure that financial goals are met.
  • Quality Assurance: Implement and maintain quality assurance programs to ensure that project objectives are achieved.
  • Reporting: Generate and present regular reports on project progress, milestones, and performance metrics.


  • Bachelors degree in a related field preferred.
  • 5-10 years of experience in project management within the travel industry.
  • Strong project management skills, including the ability to plan, execute, and monitor projects.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with a focus on achieving project goals.
  • Fluent in English (both written and spoken).
  • Strong organizational skills with the ability to multitask and prioritize effectively.

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 24th November, 2023

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