Duties And Responsibilities

• Provide telephonic and face to face service to customers and intermediaries.
• Delivers on daily production standards and adheres to service and quality standards.
• Adheres to business, process and compliance rules
• Builds and maintains relationships with other departments, intermediaries and sales advisors.
• Manages customer relationships in person or telephonically.
• Performs quality checks on own work and adheres to service and quality standards.
• Makes increased contributions by broadening individual skills and collaborates effectively with others to achieve personal results.
• Informs clients of requirements, procedures and provides input to other areas such as client feedback or queries.
• Performs general office administration such as follow-ups, client call-backs and policy changes.
• Manages and resolves customer complaints and queries