DEPARTMENT:                  Information Technology

GRADE LEVEL:                 Assistant Manager

REPORTS TO:                    Infrastructure Manager

DIRECT REPORTS:           –

JOB PURPOSE:  

The Network Engineer is responsible for planning, designing, implementation, supporting and evaluating the performance of the company’s physical and logical network and communication infrastructure, power and fire suppression systems, and liaise with service providers to ensure maximum uptime. The role holder will also lead in any new network infrastructure implementation within the organisation.

KEY RESPONSIBILITIES:

• Develop procedure manual for managing, maintaining and supporting the Communication Infrastructure. (LAN/WAN/Internet Connectivity, UPS/AVR/Inverter, Telephone/PABX, Fire Suppression and Datacenter Cooling Management)
• Install, configure and manage all local and wide area network devices including but not limited to (Radio/Fibre equipment, Satellite, routers, switches, firewalls, Access points, PABX systems etc)
• Participate in ad-hoc projects assigned by Management of OISL from time to time.
• Review business systems to determine and document their bandwidth requirements.
• Provide technical assistance to users who need help using deployed network infrastructure.
• Provide training and training materials for Systems Administrators to enable them support users
• Analyze and review the network infrastructure logs and alerts to identify potential problems and resolve them
• Ensure a backup of all network devices configuration is available on demand on the department network drive
• Monitor SLA with Network and Telecommunication Providers and  provide monthly performance reports
• Ensure availability and reliability of all primary and disaster recovery network infrastructure devices on a daily basis
• Ensure compliance with IT Standards, Policies, and Procedures in all network infrastructure systems
• Assign and update network infrastructure systems’ and user security profiles as required by policy.
• Provide ongoing support of end users through troubleshooting and problem solving of assigned helpdesk tickets.

• Update all Helpdesk Tickets with current status every two days especially tickets with external consultants

• Lead the implementation and testing to ensure that newly setup networks produces the expected results
• Research technological innovations, network design models and industry best practices
• Monitor UPS system reports for preemptive maintenance
• Provide relevant management information reports on a weekly, monthly and quarterly basis

• Research and provide innovative solutions to improve our systems and processes
• Ensure monthly performance reviews are held with supervisor by last working day of the month

MINIMUM QUALIFICATION AND EXPERIENCE

Qualification

• Bachelor Degree in Computer Science or Information Systems
• Four (4) years experience in a similar role
• An understanding of the current ITIL standard or a similar standard
• CCNA and CCNP Certification and  understanding of networking protocols

OTHER QUALITIES AND REQUIREMENTS

• Expert understanding of banking applications and banking operations in the micro-finance industry
• Strong technological background, including expert understanding of network architecture and routing protocols
• Experience with information communication technology, including online portals, intranets, collaborative workspaces and/or other internet-based knowledge management tools
• Extensive experience working in a team-oriented and collaborative environment
• Excellent organizational, project management and time management skills
• Highly self-motivated, self-directed, and attentive to detail

KEY RELATIONSHIPS

Internal Relationships

• Head of IT
• Operations Support Managers
• Branch Managers
• Branch Operations Managers
• Heads of Departments/Functional Heads (both at the Head Office level and the Branch level)
• Systems Administrators

External Relationships

• Service Providers
• Auditors
• Opportunity IT