The Rider Operations team in Accra is focused on growing and sustaining Uber’s rider marketplace by improving access, affordability, and reliability of rides for users across Ghana. The team plays a critical role in expanding Uber’s footprint in a price-sensitive and fast-evolving mobility market, while ensuring a consistently high-quality rider experience.

The successful candidate will directly impact rider growth and retention in Accra by identifying local market barriers, shaping targeted interventions, and improving how riders discover, book, and repeatedly use Uber.

What the Candidate Will Do

1. Support the growth of Uber’s rider base in Accra by analysing rider behaviour, identifying key friction points, and implementing initiatives to increase acquisition and repeat usage
2. Execute and optimise rider engagement strategies, including promotions, lifecycle campaigns, and targeted interventions for key rider segments
3. Monitor core marketplace metrics (e.g. active riders, trip frequency, cancellations, retention) and translate data insights into actionable operational improvements
4. Work closely with cross-functional teams including Marketing, Driver Operations, Customer Support, and Policy to improve overall rider experience in Ghana
5. Run experiments and track outcomes to improve affordability perception, reliability, and overall rider satisfaction in the Accra market

What the Candidate Will Need

1. Min 2 years of experience in a relevant field such as business operations, finance, commercial strategy, consulting, or analytical roles supporting business decision-making.
2. Strong analytical toolkit: highly proficient in Excel/Google Sheets; able to work with datasets, build forecasts, create dashboards, and translate insights into actionable recommendations.
3. Demonstrated ability to influence and mobilize stakeholders, being comfortable pushing for action across teams.
4. Evidence of autonomy and ownership as a self-starter who thrives with high responsibility and autonomy.
5. Professional fluency in English and ideally a local language in Ghana
6. SQL: experience is a plus, and willingness to learn quickly is essential.
7. Experience in roles combining analytics and cross-functional stakeholder management (e.g., finance business partnering, commercial/ops strategy, consulting, marketplace operations).
8. Comfort presenting insights and recommendations to senior stakeholders (e.g., GM, Regional Ops).]

—- Preferred Qualifications —-

1. Experience designing or optimising campaigns, funnel performance, incentives, or growth tactics.
2. Experience working in fast-paced, high-ownership environments where prioritization and rapid experimentation are key.
3. Strong problem-solving skills with the ability to break down complex issues and propose creative, data-backed solutions.
4. Experience in SQL, dashboarding, and/ or automation of processes.

Uber’s mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world – let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.