Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Commercial and Business Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

You will ensure Customer Retention and after sales service.

• Identify process improvements (Cost Savings or efficiency improvements)
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Interface and communicate with other acquirers and vendors in the local and international industry as well as the card associations (Visa/MasterCard) and local organisations
• Collaborate with Technical team and external vendors/switches in order to resolve issues
• Provide end user support, monitor the system, respond to queries, resolve and escalate issues within IT and Business
• Comply with governance in terms of legislative and audit requirements
• Investigate conditions of a business challenge/incident by analysing business and/or technical problems relating to the acquiring / Issuer infrastructure and describe the condition and compile the resolution in accordance with IT / Business
• Manage reporting functions with internal and external stakeholders including management, card associations, regulators, etc

You Will Be An Ideal Candidate If You Have

• The relevant degree
• At least 3 years relevant experience

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in a collaborative working environment