About the Role:

As a Member Services Representative you will play a pivotal role in delivering exceptional service and ensuring customer-centric experiences. This position involves proactively supporting business growth through coaching, education, and awareness initiatives, while meticulously maintaining accurate member records.

In this role you will handle member inquiries with the aim of ensuring positive outcomes and delivering WOW-level service. This is an exciting opportunity to add value in every interaction and contribute significantly to our mission of excellence!

In this role, you will be responsible for:

• Delivery of the highest levels of the Member experience where customer centricity is the key focus.
• Attention to activities which support Business growth/ development (proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!
• First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member.
• WOW service delivery
• Adherence to Service/ Business Targets: key to the success of the position.
• Member records maintenance
• An Ambassador for Herbalife brand in line with corporate values and EMEA goals to assure the Brand & image is maintained

Our Requirements:

• Matric equivalent essential
• Minimum 2 years extensive customer service experience
• An outgoing and positive attitude with the ability to positively influence.
• Excellent Call Center experience
• An exceptional service track record with proven levels of focus within this arena
• A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
• Highly capable of engaging with Members to coach, up educate & positively influence
• A fast learner with experience of change management
• A self-motivator with excellent organizational skills
• Demonstrates excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Command of the English language (in addition to local language)
• PC literacy is essential.
• Strong skills on Microsoft tools
• Ability to work independently and as part of a team

We offer:

• 5% Provident fund employer contribution
• Lunch Allowance
• Transport Allowance
• 100% Medical Aid cover
• Performance Bonus
• Up to 50% of discounts for Herbalife products
• Free products in the office

Who We Are

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management, and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/

For 40 years, we’ve known that good nutrition leads to a better life. If you’re ready to help us on our mission for nutrition, we want to hear from you today.