Ø Provides data by operating a computer.

Ø Determines sequence of operations by studying production schedule.

Ø Performs defined tasks per documented instructions/processes.

Ø Prepares equipment for operations by accessing software in computer.

Ø Makes appropriate changes to the documentation, as needed.

Ø Monitors and manipulates daily system jobs.

Ø Starts operations by entering commands.

Ø Maintains operations by monitoring error and stoppage messages, observing peripheral equipment, and making adjustments in the process.

Ø Generates reports from batch jobs and distributes to end-users.

Ø Maintains incident logs for all monitored systems.

Ø Resolves user problems by answering questions and requests.

Ø Ensures operation of equipment by completing preventive maintenance requirements and tests and following manufacturer’s instructions.

Ø Troubleshoots malfunctions.

Ø Continuously monitors and reacts to IT operations processing schedule.

Ø Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within IT department) regarding computer-related problems.

Ø Maintains supply inventory by checking stock to determine inventory level.

Ø Maintains client confidence and protects operations by keeping information confidential.

Ø Contributes to team effort by accomplishing related results as needed.