Meet with potential customers to discuss different types of loans available and the process involved in obtaining loans

Confirm applicants’ financial status, bank statements and properties before proceeding with the loan application

Review loan agreements and policies before handing out documents to clients

Follow up on repayment schedules of clients to ensure prompt repayment

Handle all customer complaints and also reschedule procedures when there is a default with payments.

Maintain a recovery rate of 99% of loans granted
Monitor loans disbursed within two weeks of disbursement

Reconciliation of the field records and group journals.
Notify guarantors within the first month of default

Issue demand letters to customers within 21 days of default
Submit a report on overdue recovery 5th of the ensuing month