To provide high level customer service while assisting with account management, incident troubleshooting, network support and hardware/software configuration. This will be first level support role.

Education

Bachelor’s degree in computer science or related field.

Experience

2+ years of hands on experience in IT support.

Knowledge, Skills, and Abilities

• Microsoft 365 Certified: Modern Desktop Administrator Associate (Desired)
• Conversant with Windows/Office suite.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Providing support to users and being the first point of contact for error reporting.
• Conducting backup/restore operations.
• Establishing good relationships with all departments and colleagues.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Candidate must be able to work inside and/or outside of Accra
• Candidate should have a valid driver’s license