Application Deadline: 8 December 2025

Department: Human Resources & Training

Location: Ghana – Accra

Description

This position is responsible for supporting the Human Resources department in all administrative and other assigned areas.

Key Responsibilities

Application Handling:

• Employment requests are acknowledged within 48 hours.
• Every applicant receives a personalized response to their application.
• Applicant correspondence is handled in a timely and professional manner and interviews are set up on behalf of management.
• CVs are distributed to Heads of Department and followed-up on.
• Every applicant receives a final response to their employment request.

Kempinski recruitment web-site:

• All vacancies are posted.
• The hotel page of the recruitment web-site is up-to-date and well maintained.

On-boarding:

• All new joiners are personally welcomed and necessary paperwork completed in an organized and efficient manner.
• New joiner starting dates are communicated and coordinated with the respective HODs and the Training department.

Administration:

• Every employee has a complete employee file.
• Employee and payroll data is maintained in systems.
• Vacation and sick leave are tracked.
• Performance Evaluations are tracked.
• Employees’ anniversaries are tracked and anniversary gifts and cards are personally handed over by the Head or Department, Hotel and/or General Manager.
• Coordinate and book travel arrangements for employees, including flights, accommodations, transportation, and other necessary arrangements.

Maintenance:

• The employee communication boards are up-to-date and attractive.
• The employee locker rooms and cafeteria are looked after.
• Employees are welcomed to the Human Resources office in a warm and friendly manner.

Exit:

• Every leaver receives an exit interview.
• Every leaver respecting a notice period receives an employment certificate on their last working day.

Skills, Knowledge & Expertise

• Relevant university degree – preferably in HRM
• HR professional certification is an added advantage
• At least 2 years’ experience as an HR professional
• Working experience in (Luxury) hospitality industry is a plus
• Local language: Proficiency in the local language spoken by the majority of staff and management is a must.
• English: Proficiency in oral and written English is a must.
• Other languages would be a plus.
• Good working Knowledge/experience in Human Resource Information System – from setup/implementation stage (Must have)

Functional Competencies:

• HR professional with a proven ability to successfully manage efficient and compliant HR operations including HR administration & payroll, and where applicable, staff facilities (such as accommodation)
• Ability to implement robust processes for recruiting, identifying and developing talent, managing performance, and delivering an engaging employee experience
• Understanding of local labour and immigration law and local policies, regulations, and market practices
• Computer literacy (Excel/Power Point/Word), including experience with HR information systems

Personal Competencies:

• Strong planning and organizational skills
• Effective communication and listening as well as counselling skills
• Ability to engage, influence, and build relationships with a variety of internal and external stakeholders
• Role model for integrity ensuring fair and transparent processes at all times and inspiring trust.
• Where there is a multicultural team: working effectively in a diverse cultural environment.
• Ability to deal with ambiguity and diplomacy
• Problem-solving and analytical decision making ability and results focused.
• Passion for hotel operations and identification with the brand’s core values as a luxury services provider.
• Excellent writing skills – good command over the English Language (spoken and written)
• Ability to multitask and work under pressure
• Attention to detail, ability to work independently with little or no supervision
• Pleasant, approachable and people oriented.
• Creative, versatile, able to think out of the box, self-starter
• Engaging, people oriented, great interpersonal skills