Job Title                            – Human Resource & Administrative Officer

Reporting to                    – Human Resource & Administrative Manager

Location:                           – Tema

Objectives

This position will assist in the following functional areas: recruitment, benefits administration, employee relations, onboarding, policy implementation, training, performance management, regulatory compliance of labour matters, and ensuring the smooth operation of the branch HR department.

Responsibilities

1. Assist in the recruitment and selection process including: preparing job descriptions, job advertisements, shortlisting, arrange for interviews, conduct employment verifications or reference checks on possible employment candidates, arrange for new recruits / employees to undertake pre-entry medical examinations at designated medical centres, prepare offer letters etc.
2. Assist new recruit /employees with onboarding/induction.
3. Maintain healthy employee and industrial relations by handling all issues presented by unionized staff such as grievances, disputes, counselling, and interface with mother union
4. Provide support to the HR Manager to render HR services (i.e., Recruitment, Training & Development, Performance Appraisal, Salary administration) to facilitate timely delivery
5. Provide counseling to staff about any problems they may have either at work or personally.
6. Maintains personnel records and HR information system to facilitate easy retrieval of personal data when required and respond rapidly to line management requests for information and advice on staff.
7. Assist the HR Manager in Corporate Social Responsibility (CSR) Projects and maintain records of same.
8. Assist in the grievance handling and management on the disciplinary process.
9. Conduct exit interviews on employees leaving the services of the Company.
10. Support the development of HR initiatives, systems and programs
11. Assist in performance management process.
12. Organize training and development programs for staff.
13. Ensure that the human resource and administrative database are accurately recorded, updated and cross checked regularly.
14. Disseminate information through sending or pasting memos or information to the attention of employees as directed.
15. Provide support to the entire HR Team.
16. Submit weekly human resource and administrative reports to the HR Manager.

Experience

Experience of working in a similar role-minimum of three (3) years post qualification.

Experience of working in a Freight Forwarding/Logistics & Transport Company will be an added advantage.

Qualifications

First Degree in Human Resource Management, Business Administration or Social Science from a recognized institution.

Master’s Degree is desirable.

Licensed Member of a recognized or certified Human Resource Professional body/group.

Knowledge:

Knowledgeable in human resource management best practices.

Understanding of keeping personnel information confidential.

Understanding of Ghana Labour Laws and disciplinary procedures.

Coordinating with managers, employees, clients and other stakeholders to achieve results.

Skills & Competencies:

Excellent communication skills.

Ability to relate with a diverse and large workforce.

Strong prioritization skills, well organized and ability to manage time and own workload.

Ability to work flexibly and adapt to changes in the work environment.

Team player.

Problem solving skills.

Ability to negotiate.

Strong ethics and reliable.

Personal Attributes:

Self-starter and self-motivated.

Ability to make sound decisions and use own initiative.

Able to ensure consistency and fairness on the job.

Be creative-ability to come up with ideas.

Demonstrate sound work ethics.

Prepared to learn new skills.

Others:

Computer Literate-ability to use Outlook, Microsoft Word, Excel, and Power Point.

Practical or basic knowledge of HRIS Software (Smart HRM & Payroll) or any other software comparable.